Support
Need help with ReactoPet? Email us at support@reactopet.com and we will get back to you.
Common questions
- I did not get my sign-in code. Check your spam folder, then request a new code from the sign-in screen.
- I forgot my password. Tap "Forgot password" on the sign-in screen.
- How do I share my pet with family or a pet sitter? Open Household & Caregivers on the dashboard, choose the pets to share, and send the invitation code.
- I am not getting reminders. Make sure notifications are allowed for ReactoPet in your iPhone settings and reminders are on in the app's Settings.
- My ReactoPoints purchase did not appear. Close and reopen the Buy ReactoPoints screen. If it still is not there, email us with the time of the purchase.
- How do I delete my account? Settings → Account details → Delete account. This permanently removes your account and all of your pets' data.
- How do I link my vet, groomer or shelter? Open your pet's profile, tap Care Team, then scan the business's QR code or type its code.
- How do I cancel ReactoPet for Business? On your iPhone, open Settings → your name → Subscriptions → ReactoPet and tap Cancel Subscription, at least 24 hours before it renews.